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Customer Service

Black Bros. customers have access to a staff of trained, professional, friendly, customer service representatives. Information related to maintenance, operation, and performance of your Black Bros. machine is quickly available – just a phone call away. Black Bros. customer service reps are your best source for parts availability and pricing, roll recovering & regrinding, planning on-site service or training, or answers to your application engineering questions. Our more than one hundred years of experience in coating and laminating are key to your success.

On-site Services

Black Bros. Co. has highly skilled Technicians able to assist you with start-up of a machine, service or any areas of concerns that you may have.

Please contact Black Bros. Co. for details

To request a Black Bros. “Clean Up Principles DVD” please use this link to CONTACT US!
In the “Comments” box please provide your Model & Serial Numbers.

Rent/ Lease

Many of in-stock new, rebuilt or used lab demonstrations are available for short term periods or leased to buy. If your operation needs a machine for development, testing, or production operations until your new Black Bros. machine arrives, this may be a good investment to look into.

Retro Kits

Consider improving the performance of your existing Black Bros. Co. machine by one of our bolt-on features. If this feature is not included with the purchase of a new machine, it can be added onto your existing machine. A few examples of retro kits include: doctor roll adjustments, outfeed minimum contact rollers, fluid pumping and feed lines, auto clean and auto elevator features. Often these features can improve the productivity of your operation. For more details, please contact our Customer Service Department.